There are two different scenarios attached to the question, namely for existing customers or new customers, as follows.

Scenario 1 Existing customer:

1. An Account Manager will generate a quotation for the applicable rental enquiry.
2. Upon receipt of the Client approval of the quote, albeit per electronic confirmation or the submission of a purchase order (dependant on the customer requirements), Elite will endeavour to source a suitable vehicle and book the rental accordingly.
3. As the booking is created within our system, the schedule to the rental agreement will be electronically emailed to the customer, to which the customer is required to sign off the schedule and return the document to the applicable operations team within Elite. This now becoming the binding schedule to the rental agreement and the booking thereof.
4. At the time of collection or delivery of the vehicle, the customer is required to sign the Inspection Sheet identifying the condition of the vehicle including the tools and equipment provided, as well as recording the odometer reading of the vehicle.

Scenario 2 New customer:

1. An Account Manager will generate a quotation for the applicable rental enquiry, as well as provide a Credit Application, which would need to be completed by the applicant.
2. Upon the return of the completed Credit Application, Elite will vet the application. Once successful approval of the application has been confirmed (either for 30day terms or pre-paid), the debtor account will be created on our systems.
3. Steps 3 of the above Scenario 1 will then follow suite to the end of step 4.

A daily rental starts at 06:00AM and continues until 18:00PM on the same day.

Elite follows the standard industry rate structures which include daily, weekly, and monthly rate parameter options.

Yes, you may. Simply contact your Account Manager or the operations team.

Dependant on availability, the required vehicle can be ready within an hour of confirming your booking for collection. Should you require delivery of the vehicle, is timing is dependent on the availability of our drivers. The distance between the Elite local depot and your address will also influence the delivery timing.

Yes

Yes, vehicles may be returned after hours subject to prior arrangements made with our Operations team. All our branches have 24 hour security staff who will receive the vehicle and the keys.

No, all rental bookings must be pre-paid unless you have a 30 day account with Elite. All customers are required to have completed a Credit Application and have been through the credit vetting process.

No, we do not. We only accept Electronic Fund Transfers directly to our banking account.

All Elite vehicles have tracking units installed.

Yes, you may.

No, Elite does however have facilities to refuel a vehicle. The Customer is liable for the cost of the fuel top-up.

On request subject to availability.

Our fridge temperatures range from -25 degrees Celsius to Ambient temperature.

Yes, however, only to approved countries and subject to obtaining written approval from Elite.

Contact the local branch Operators using the published Standby contact numbers. Our Operators will assist you in resolving the matter within the applicable region in South Africa.

Excess fees only become payable when making use of the Elite Insurance Waiver and its associated policy cover.

No.

As the vehicle is hired to our customer, all liability is transferred to the customer. Should a tyre become punctured, or a windscreen become chipped, or need replacing, the customer is liable for the repair or replacement thereof.

Yes, Elite facilitates drivers to assist our customers. The driver, regardless of whether they are an employee of Elite or the Customer remains the responsibility of the Customer. Should the driver not complete the delivery on the day required, regardless of the circumstances, the rental may need to be extended to a second day (if required) for which the customer will be liable for the costs.

Yes, the driver is your responsibility for the duration of the rental period and therefore any theft, collision, damage, or mechanical breakdown albeit through driver abuse, is the customers’ liability.

Elite’s drivers normal working hours are from 07:00AM until 16:00PM. Any time worked by the Elite provided driver, before or after these hours is considered as overtime. The customer is liable for these additional hours worked.

No.

No. Elite is not a labour broker.

1 Ton – Code 8
1,5 Ton – 8 Ton – Code 10
Over 9 Ton – Code 14